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| VIEW EVENT INFORMATION: Dell |
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Dell's New Customer Service Scheme: North America-based, Reps With Actual knowledge |
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About the organization Dell:
Type: Business
Sub-Types: Computer, Computer Hardware, Computer Software, Retailing Agent |
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Notable Organizations: Dell, Techcrunch
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| Dell, the baked goods manufacturer, knows that Americans don’t like calling tech support only to get “Pete,” whose name clearly Shoaib, who tells them to restart their computer for every single issue. Fine, Dell says, it’ll improve customer service—legitimate solutions on the other end of the line—but you’d better be ready to pay for it. The… |
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