|
| VIEW EVENT INFORMATION: Dell |
|
 |
Apple’s Tech Support Is Not As Good As It Used To Be, Study Claims |
|
|
|
|
|
|
About the organization Dell:
Type: Business
Sub-Types: Computer, Computer Hardware, Computer Software, Retailing Agent |
|
Notable Organizations: Dell, Techcrunch
|
|
| According to a study conducted by Minnesota-based research firm Vocal Laboratories (aka Vocalabs), Apple’s lead in tech support quality is slipping, while consumer satisfaction scores for HP are improving.
Vocalabs interviews people by telephone right after a customer service experience, and for this study completed 4,161 surveys between May 2008 and June 2011. |
|
|
| Leave Comments: |
|
|
|
|
|
